General Conditions of Purchase

GENERAL CONDITIONS OF PURCHASE

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We inform you that any purchase/purchase made through the website vinosbiopedrolivares.com and its process, will be governed by these ‘General Conditions PURCHASE’, hereinafter ‘General Conditions’. The purchase of material or any of our products, implies acceptance of these General Conditions, and therefore, acceptance of our Legal Notice and acceptance of our Privacy Policy applicable.

The General Conditions bind the owner of the website and the buyer (Client), granting them a series of rights and obligations, from the moment the latter places and accepts an order through this website. They are of obligatory compliance and knowledge by both parties, so that their acceptance is essential to be able to formalise an order. Therefore, the Client must read these General Conditions carefully.

VENDOR: The Company: BODEGAS TOBAR S.L.U. (hereinafter, ‘Bodega Pedro Olivares’) CIF of the Holder: 23 661 598 B. Address: Avda. La Victoria 4. Los Llanos de Arriba. 23360. La Puerta de Segura (Jaén).

CUSTOMER/CUSTOMER: The user who registers, entering their personal data voluntarily, through the form provided. In order to make purchases on the website it will be necessary that the customer registers or has registered as a user of the website, and fully and unreservedly accepts all of these General Conditions, the Legal Notice and our Privacy Policy.

As a customer, you declare that you are of legal age and have sufficient legal capacity to be bound by these General Terms and Conditions when placing an order on our website. Notwithstanding the foregoing, you agree, expressly and without exception, that access, registration and contracting through the Web takes place under your sole and exclusive responsibility.

DELIVERIES AND RETURNS

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Deliveries:

Currently vinosbiopedrolivares.com, works with transport companies of solvency and recognized prestige, which provide wide coverage and quality to our shipments. This relationship allows us to solve any possible incident, do not hesitate to contact us if the case arises.

The agency of your order will depend on the destination to send the purchase and the number of packages that includes:

The agency of your order will depend on the destination to send the purchase and the number of packages that includes:

– For shipments to the Peninsula, Balearic Islands, Ceuta and Melilla (Not available for the Canary Islands at the moment):

  • NACEX.

– To Europe (EU countries and Schengen Area):

  • NACEX.

If you want to buy from any country outside the EU, you can contact us at olivares.enologo@gmail.com. At the moment we do not ship to Latin America either due to high transport costs.

Currently we can offer you the following types of shipping:

– To mainland Spain, Balearic Islands, Ceuta and Melilla:

  • Standard shipping
    • Fixed rate: 4 €. Free for orders over 50 euros.

– To countries of the European Union and Schengen area:

  • Standard shipping
    • Fixed rate: 25 €.

Shipping costs to non-European Union countries do not include import costs (customs duties), which are to be paid in cash at destination by the recipient of the goods.

Delivery times are as follows:

While deliveries are made from Monday to Friday, the approximate delivery time to these destinations is as follows:

– To Peninsula:

  • Standard shipping
    • Delivery within 48/72 working hours.

– To the Balearic Islands, Ceuta and Melilla:

  • Standard shipping
    • Delivery time via sea courier: 5/7 working days.

Delivery times are:

The transport companies will deliver your purchase on the date indicated before 19h. If there are only people at the address you have given us during a certain time, please let us know in the ‘comments’ section when placing your order. We cannot guarantee delivery at that time, but the transport company will try to adapt to the preferences of our customers.

If the transport company tries to make the delivery but there is no one at that address, they will leave a notice or contact you to arrange another delivery schedule.
In any case, we will always notify you by email a few days before delivering your order, giving you the details of your shipment, the agency’s contact telephone number and a link in case you wish to make any arrangements with the transport agency to speed up the delivery. It is not necessary to speak to the agency beforehand, this information is sent to those customers who wish to contact them.

The main form of communication with our Customer Service staff is by email, although our telephone number +34 607 861 329 is available to answer any queries you may have.

Check that your email address is spelled correctly. Once you have completed your purchase you should receive a message at this address to check your order details. If this is not the case, the message may have arrived in the spam folder, the address may be incorrect, there may be a temporary problem with one of the servers or the order may not have been completed correctly. In this case, please contact us as soon as possible on +34 607 861 329 or by email at olivares.enologo@gmail.com to solve the problem.

In order to quickly solve problems with the preparation of the order or with the delivery, we recommend providing contact telephone numbers where the addressee can usually be reached. Orders will not be processed without a contact telephone number or with false numbers.

In the order confirmation email you should check that the delivery address is correct (street, number, floor, name of the shop, etc). The packages are invoiced with the addresses as they are written by the customers; if any data is wrong, you must notify us as soon as possible, by replying to the email “In Process” that you will receive when your order is being processed. We are not responsible for delays in the case of incorrect or missing addresses.

Once the “Sent” email has been received, no changes can be made to orders. If you wish to change or add any item you must do so before receiving this message: very important for possible order cancellations.

If any of the products you have ordered are out of stock, you will be informed as soon as possible of the delay and you will be offered a similar product if possible. If you wish, you can wait until the material is available. If the arrival time of the item is longer than the one notified, an email will be sent to confirm if you are still interested in receiving the order.

Customers are kindly requested to contact our Customer Service staff on +34 958 402 396 or by email olivares.enologo@gmail.com as soon as the agreed delivery times are not met in order to try to solve the problem as soon as possible.

Returns:

The easiest way to request a return is to send an email to olivares.enologo@gmail.com with the subject “Return Request” and your order and/or invoice number, indicating: the person who placed the order, the email with which the order was placed, telephone number, order or invoice number and the reason for the return.

Below you will find additional information, which you will also receive by email, when you make a return with Bodega Pedro Olivares:

  1. If your product has a defect or breakage during transport: We recommend that you contact us as soon as possible, within 24 hours of receipt. To return your goods, we recommend that you pack them in the original packaging, as this has been designed and made to measure for Bodega Pedro Olivares, and is the best for the shipment of our goods. A copy of the invoice you receive when you receive your goods should also be included in the shipment. Once your shipment has been received within 24/48 working hours you will receive a full refund of your invoice.
  2. If you wish to exchange or return your product because it is not to your liking: By virtue of the provisions of Law 47/2002, of 19 December, on the reform of Law 7/1996, of 15 January, on the Regulation of Retail Trade, for the transposition into Spanish law of Directive 97/7/EC, on distance contracts, and for the adaptation of the Law to various Community Directives, we must state that as indicated in Chapter II on Distance Selling, article 44 45, on the right of withdrawal, the buyer will have a period of 14 calendar days from receipt to return the goods.

This right does not imply the imposition of any penalty, although the buyer may be required to bear the direct cost of returning the product to our company (shipping costs). This right of withdrawal shall not apply to goods made to the consumer’s specifications or clearly personalised, or which, by their nature, cannot be returned. The first product exchange will not entail any costs for the purchaser, but from the second order onwards, the purchaser will have to bear any possible return costs that may arise from this second exchange. To return your merchandise, it is recommended that you pack it in the original packaging, as this has been designed and manufactured to measure for Bodega Pedro Olivares, and is the best for the shipment of our merchandise. A copy of the invoice you receive when you receive your goods should also be included in the shipment. Once your shipment has been received, you will receive a refund of the total amount of your invoice within 24/48 working hours.

FORMS OF PAYMENT:

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Currently Bodega Pedro Olivares, in collaboration with Kutxabank, can offer you the following payment methods:

Credit card.

Using the secure payment server of Kutxabank, we offer you the most secure electronic payment gateway in our country. This service is completely free of charge and does not charge any additional commission on top of the amount of your order. If you choose this payment method, once you have confirmed your order on our website, it will take you to the Kutxabank secure payment gateway, where you can enter your credit card details and the information that the bank issuing your card usually uses as additional security for your card payments. After you receive on screen that your payment has been made correctly, you will return to the Bodega Pedro Olivares page, where you must validate the order, this being the last step you have to take for your order to be recorded in our system correctly.

Bank transfer.

Bank transfer payments are currently not permitted for products purchased through the Bodega Pedro Olivares website.

Cash on delivery.

At present, payment by bank transfer is not permitted for products purchased through the Bodega Pedro Olivares website.

We remind you that for any queries about payment methods or other issues, you can reach us from 9:00 to 18:00 Monday to Friday, on the telephone number +34 607 861 329 or by email at olivares.enologo@gmail.com 24 hours a day.

Guarantees:.

The contractual guarantee offered is that established in Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users. Bodega Pedro Olivares shall be liable for any lack of conformity that becomes apparent within two years of delivery, provided that the customer has informed Bodega Pedro Olivares of said lack of conformity within two months of becoming aware of it. In the event of a defective product, the seller will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract. All of the above is without prejudice to Bodega Pedro Olivares’ right to check the veracity of the defects, their origin and the time of their appearance.

In any case, for the correct exercise of the warranty, the Customer must contact Bodega Pedro Olivares, via email: olivares.enologo@gmail.com within a maximum period of two months from the discovery of the defect, informing the nature of the problem, the time and conditions of its appearance. Likewise, the Client has the right to have the goods repaired in accordance with the rules of article 118 and following of the Revised Text of the General Law for the Defence of Consumers and Users.

CONFIDENTIALITY, PRIVACY AND DATA PROTECTION

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Bodega Pedro Olivares is committed to the protection, privacy and confidentiality of the personal data of the users of our website in accordance with the RGPD 679/2016. Please consult this section in our Privacy Policy and in case of any doubt about it, you can send us an email to: olivares.enologo@gmail.com

APPLICABLE LAW, JURISDICTION AND DISPUTE RESOLUTION

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This contract constitutes the complete and integral expression of the agreement between Bodega Pedro Olivares and the user/customer. The use of the Portal confers the condition of user and implies full and unreserved acceptance of each and every one of the provisions included in the Legal Notice.

These General Conditions are governed by Spanish law. The parties submit, at their choice, to the courts and tribunals of the user’s domicile for the resolution of disputes, waiving any other jurisdiction. Likewise, as a member of Confianza Online and under the terms of its Code of Ethics, in the event of disputes relating to online contracting and advertising, data protection and protection of minors, the user may use Confianza Online’s extrajudicial dispute resolution system (www.confianzaonline.es).

Online dispute resolution under Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. .

General terms and conditions of purchase updated as of 23 March 2021.