General Purchase Conditions

GENERAL PURCHASE CONDITIONS

We inform you that any acquisition / purchase made through the vinobiopedrolivares.com website and its process, will be regulated by these ‘General Conditions OF PURCHASE ‘, hereinafter,’ General Conditions’. The purchase of material or any of our products, implies the acceptance of these General Conditions, and therefore, the acceptance of our Legal Notice and the acceptance of our Privacy Policy applicable. The General Conditions bind the owner of the page and the buyer (Client), granting them a series of rights and obligations, from the moment they place and accept an order through this page. They are mandatory and are known to both parties, so their acceptance is essential to be able to formalize an order. Therefore, the Client must carefully read these General Conditions. SELLER: La Mercantil:BODEGAS TOBAR S.L.U.

(en adelante, ‘Bodega Pedro Olivares’) CIF del Titular: 23 661 598 B. Dirección: Avda. La Victoria 4. Los Llanos de Arriba. 23360.

SHIPPING & RETURNS

Shipments:

At present, vinosbiopedrolivares.com works with transport companies of solvency and recognized prestige, which provide wide coverage and quality to our shipments. This relationship allows us to solve any possible incident, do not hesitate to contact us if it is the case.

The agency of your order will depend on the destination to send the purchase and the number of packages that include:

– For shipments to the Peninsula, Balearic Islands, Ceuta and Melilla (Not available temporarily in the Canary Islands):

  • NACEX.

– To Europe (EU countries and Schengen area:

  • NACEX.

If you want to buy from a country outside the EU, you can contact us at olivares.entredicho@gmail.com. For now, we do not ship to Latin America either due to high transport costs.

Currently we can offer you the following types of shipping:

– To Peninsula, Balearic Islands, Ceuta and Melilla:

  • Normal delivery
    • Fixed rate: € 4.
  • Express delivery
    • Negotiable rate. Contact at olivares.entredicho@gmail.com.

– To Europe and the rest of the world.

  • Normal delivery
    • Fixed rate: € 25.

Shipping costs to areas not belonging to the European Customs Union do not include import costs (tariffs), which will be paid in cash at destination by the recipient of the merchandise. The delivery times are as follows:

With deliveries from Monday to Friday, the approximate delivery time in these destinations is as follows:

– To Peninsula:

  • Normal delivery
    • Delivery time between 24/48 business hours.

* For urgent shipping: for most products, if you buy before 12: 00h you will receive your order the next business day. If you order it on Monday, you receive it on Tuesday (unless it is a holiday). If you order it on a Friday, you receive it the following Monday (again, as long as it is not a holiday). If you place your order later than 12: 00h (or on weekends or holidays), we will not make and ship your order until the next business day. – To the Balearic Islands, Ceuta and Melilla:

  • Normal delivery
    • Delivery time via sea courier: 4/5 business days.

The delivery times are:

The transport companies will deliver your purchase on the indicated date before 7:00 p.m. If there are only people at the address you have given us during a certain time, please tell us in the ‘comments’ when placing your order. We cannot guarantee delivery at that time, but the transport company will try to adapt to the preferences of our Clients.

If the transport company tries to make the delivery but there is no one at that address, they will leave a notice or contact you to arrange another delivery time.

In any case, we will always notify you by email a few days before delivering your order, providing you with the details of your shipment, the agency’s contact telephone number and a link in case you wish to carry out any management with the transport agency to expedite delivery. It is not necessary to speak with the agency beforehand, this information is sent to those clients who wish to contact it. The fundamental form of communication with our Customer Service staff is email, although you have our telephone number +34 607 861 329 to answer any questions. NACEX would be the only agency that would deliver to your door. The rest of the transport agencies deliver the order only at the door of the street, to raise the package to the door of the house, it would be necessary to request this service in a concrete way. Check that your email address is spelled correctly. Once the purchase is completed, you should receive a message at this address to verify the order details. If not, the message may have reached the Spam tray, the address may be wrong, there is a temporary problem with one of the servers, or the order was not completed correctly. In this case, we ask you to contact us as soon as possible by phone +34 607 861 329 or by email at olivares.entredicho@gmail.com to solve the problem. To quickly solve problems with the preparation of the order or with the delivery, we recommend providing contact telephone numbers where the recipient can usually be reached. Orders will not be processed without a contact telephone number or with false numbers. In the order confirmation email, you must verify that the delivery address is correct (street, number, floor, name of the premises, etc.). Packages are billed with the addresses as written by the customers; If any information is wrong, you must notify us as soon as possible, responding to the email “In Process” that you will receive when your order is being processed. We are not responsible for delays in the event of wrong addresses or missing data. Once the “Sent” email is received, no changes can be made to the orders. If you want to change or add an item, you must do so before receiving this message: very important in possible order cancellations. If any of the products you order are out of stock, you will be informed as soon as possible of the delay and a similar product will be offered if possible. If you wish, you can wait until we have the material available. If the arrival time of the item is longer than the notified one, an email will be sent to confirm if you are still interested in receiving the order. We kindly ask customers to contact our Customer Service staff at +34 958 402 396 or by email olivares.entredicho@gmail.com as soon as the agreed delivery times are not met to try to solve the problem as soon as possible.

Returns:

The easiest way to request a return is by sending an email to olivares.entredicho@gmail.com with the subject “Return Request” and your order number and / or invoice, indicating: person who placed the order, email with which the order was made, telephone, order number or invoice and cause of return. Below we offer you additional information, which you will also receive by email, when you make a return with Bodega Pedro Olivares:

  1. If your product shows a defect or breakage produced during transport: We recommend that you contact us as soon as possible, within 24 hours from receipt. To return your merchandise it is recommended to pack it in the original packaging, since it has been designed and manufactured to measure for Bodega Pedro Olivares, and is the best for shipping our merchandise. A copy of the invoice you receive when you receive your merchandise must also be included in the shipment. Once your shipment has been received in 24/48 working hours you will receive a refund of the total amount of your invoice.
  2. If you want to change or return your product because it is not to your liking: By virtue of what is dictated by Law 47/2002, of December 19, amending Law 7/1996, of January 15, on the Regulation of Retail Trade , for the transposition into the Spanish legal system of Directive 97/7 / CE, in the matter of distance contracts, and for the adaptation of the Law to various Community Directives we must state that as indicated in Chapter II on Distance Selling, Article 44 45, on the right of withdrawal, the buyer will have a period of 14 calendar days from receipt to return their merchandise.

This right will not imply the imposition of any penalty, although the buyer may be required to bear the direct cost of returning the product to our company (shipping costs). This right of withdrawal will not be applicable, in goods made according to the consumer’s specifications or clearly personalized, or that, due to their nature, cannot be returned. The first product change will not entail costs for the buyer, but from the second order, the buyer will have to pay the possible return costs that may arise from this second change change. To return your merchandise it is recommended to pack it in the original packaging, since it has been designed and manufactured to measure for Bodega Pedro Olivares, and is the best for shipping our merchandise. A copy of the invoice you receive when you receive your merchandise must also be included in the shipment. Once your shipment is received, you will receive a refund of the full amount of your invoice within 24/48 working hours.

PAYMENT METHODS:

Currently Bodega Pedro Olivares, in collaboration with Kutxabank, can offer you the following forms of payment:

Credit card

Using Kutxabank’s secure payment server, we offer you the safest electronic payment gateway in our country. This service is completely free and lacks any additional commission to the amount of your order. If you choose this form of payment, once the order is confirmed on our website, it will take you to the end of the secure payment of Kutxabank, where you can enter your credit card data and the information that the issuing bank of your card usually uses as additional security for your card payments. After you receive on the screen that your payment has been made ok, you will return to the Bodega Pedro Olivares page, where you must validate the order, this being the last step you have to take so that your order is correctly recorded in our system.

Wire transfer

Currently no transfer payments are allowed for products purchased through the Bodega Pedro Olivares website.

Cash on delivery

This payment method becomes effective when your order is delivered to your home or place chosen for delivery, except the goods are made according to the consumer’s specifications or clearly personalized. With this form of payment, you should not make no additional management, neither with your credit card nor with your bank. When the transport agency delivers your order, you must pay the full amount thereof. This service makes your order more expensive by 5% for the collection service performed by the agency. You will know the total of your order before confirming it.

 

We remind you that for any questions about payment methods or other issues, you can reach us from 9 a.m. to 6 p.m. from Monday to Friday, at the phone number +34 607 861 329 or by email (olivares.entredicho@gmail.com) The 24 hours of the day.

Guarantee:

The contractual guarantee offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. Bodega Pedro Olivares will be liable for any lack of conformity that is manifested within a period of two years from delivery, as long as the client has informed Bodega Pedro Olivares of said lack of conformity within two months of becoming aware of the herself. In the event of a defective product, the seller will proceed, as appropriate, to repair, replace, lower the price or terminate the contract. All this without prejudice to the powers of Bodega Pedro Olivares to verify the veracity of defects, their origin and the time of their appearance. In any case, for the correct exercise of the guarantee, the Client must contact Bodega Pedro Olivares, through the email: olivares.entredicho@gmail.com within a maximum period of two months from the verification of the defect, and must report the nature of the problem, the moment and the conditions of its appearance. Likewise, the Client has the right to clean up the property following the rules of article 118 and following of the Consolidated Text of the General Law for the Defense of Consumers and Users.

VIRUSES AND COMPUTER ATTACKS

You must make good use of this website so that you may not intentionally introduce viruses, Trojans, logic bombs or any other harmful or harmful program or material. You will not try to gain unauthorized access to this website or the server where it is located. You agree not to attack this website by any method. Failure to comply with this section may lead to offenses typified in the applicable regulations. Bodega Pedro Olivares will inform the relevant authorities in the event of any attack in order to discover the identity of the attacker. In case of breach of this clause, you will no longer be authorized to use this website. We will not be responsible for any damage that results from a computer attack, virus or denial of service that may affect your computer.

CONFIDENTIALITY, PRIVACY AND DATA PROTECTION

Bodega Pedro Olivares is committed to the protection, privacy and confidentiality of the personal data of the users of our website in accordance with RGPD 679/2016. We kindly ask you to consult this section through this link on our website Privacy Policy (link) and if you have any questions about it, you can send us an email to: olivares.entredicho@gmail.com

APPLICABLE LAW, COMPETENT JURISDICTION AND RESOLUTION OF CONFLICTS

This contract constitutes the complete and complete expression of the agreement between Bodega Pedro Olivares and the user / client. The use of the Portal attributes the condition of user and implies full and unreserved acceptance of each and every one of the provisions included in theLegal Notice. These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile. Likewise, as an entity adhered to Confianza Online and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may go to the Confianza out-of-court dispute resolution system Online (www.confianzaonline.es) Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/.